Free Audit
Complimentary AssessmentDo you know what really happens when a patient contacts your clinic?
Discover how your clinic responds to potential patients, how effectively your team follows up, and whether your social media presence supports your patient conversion process.
Two professional audits. One clearer picture of your patient conversion process.
Free Audit
Your patient experience starts before the consultation.
A potential patient discovers your clinic, explores your social media, and sends an inquiry. What happens next?
How quickly does your team respond? Does the patient receive a professional, personalized answer? Does your team communicate the value of your clinic? Is there a clear next step?
And if the patient does not book immediately, does anyone follow up?
MED-CONVERT helps you identify opportunities to improve this journey. Our complimentary assessment combines a Ghost Patient Audit with a Social Media Conversion Audit.
Audit One
The Ghost Patient Audit
Experience your clinic through the eyes of a potential patient.
Our Ghost Patient Audit evaluates how your clinic handles a realistic patient inquiry. With the clinic's prior authorization, our team uses a controlled mystery-patient scenario to assess the quality, speed, and effectiveness of the communication process.
The audit focuses on commercial communication and patient experience — not medical diagnosis or clinical competence.
Response Time
How quickly does the clinic respond to a new inquiry?
First Impression
Is the initial response welcoming, professional, and personalized?
Communication Quality
Is the information clear, accurate, respectful, and easy to understand?
Patient Needs Discovery
Does the team ask appropriate questions to understand what the patient is looking for?
Value Communication
Does the team explain the clinic's experience, consultation process, and value proposition?
Handling Questions and Concerns
Does the team respond effectively and appropriately to common patient questions?
Follow-Up Quality
Does the team follow up when the potential patient does not make an immediate decision?
Follow-Up Timing
How long does the team wait before sending an appropriate follow-up?
Consultation Conversion Process
Does the team offer a clear, respectful next step toward scheduling a consultation?
Overall Patient Experience
Does the interaction inspire confidence, professionalism, and trust?
Visual Audit Scorecard
See the patient journey more clearly.
Response Speed
62
Communication Quality
74
Needs Discovery
48
Value Communication
55
Follow-Up
38
Consultation Booking Process
51
Overall Patient Experience
58
Example ratings are shown for illustration only and do not represent findings from real clinics. Every actual assessment uses documented observations and transparent evaluation criteria.
Audit Two
Your social media may attract attention. But does it help convert interest into consultations?
We analyze how your digital presence supports patient trust, inquiries, and the next step toward a consultation.
A beautiful Instagram profile is not necessarily an effective patient acquisition experience.
Educational content is important, but patients may also need to understand the surgeon's experience, the clinic's approach, and the consultation journey.
Our Social Media Conversion Audit evaluates whether your content and calls to action help interested patients take the next step.
Profile Positioning
Is it immediately clear who you are, what you specialize in, and whom you help?
Trust and Professional Credibility
Does your profile communicate appropriate professional experience and credibility?
Content Strategy
Is there a useful balance between educational content, clinic information, professional expertise, and legally permitted examples of outcomes?
Authentic Results Presentation
Where legally permitted and appropriately consented to, does the clinic present authentic clinical outcomes responsibly and without misleading claims?
Calls to Action
Is it clear how an interested patient can request information or book a consultation?
Patient Inquiry Journey
Is it easy to move from Instagram to an appropriate contact channel?
Communication Consistency
Does the inquiry-handling experience reflect the professionalism communicated on social media?
Conversion Opportunities
What practical improvements could make the patient journey clearer and more effective?
Deliverables
What will you receive?
Patient Inquiry Experience Review
A structured overview of the observed communication journey.
Communication Performance Scorecard
A clear assessment of strengths and areas for improvement.
Social Media Conversion Review
An analysis of the clinic's public-facing social media communication and patient inquiry pathways.
Actionable Recommendations
Practical opportunities to improve response handling, follow-up consistency, and consultation booking processes.
No obligation to purchase MED-CONVERT services.
Why We Offer This
We believe better conversion starts with understanding the patient journey.
Before recommending a commercial communication solution, we believe it is important to understand how your current patient inquiry process works.
Our complimentary audit is designed to identify opportunities and help clinic owners make informed decisions.
We want to demonstrate the quality of our thinking before discussing a potential partnership.
Free Audit Request
Request your complimentary audit.
Discover potential opportunities to strengthen your clinic's patient communication and social media conversion journey.
You may be closer to better patient conversion than you think.
Find out what is working, what may be slowing down your patient journey, and where improvements could make a difference.
Get Your Free Audit